Refund and Returns Policy

Rustique Relics LLC Return Policy for Subscription Services

For Decoupage of the Month or Craft of the Month Subscriptions Only

Effective Date: 12/24/2023

Welcome to Rustique Relics LLC! We are delighted to offer our creative and inspiring Decoupage of the Month and Craft of the Month subscription services. We understand that sometimes things may not work out as expected, so we have outlined our return policy below to ensure a transparent and fair process for our valued subscribers.

Subscription Cancellation:

  • Subscribers may cancel their subscription at any time. However, please note no refunds will be issued on cancellation, you will receive any Decoupage of the Month or Craft of the Month set that is due to you based on your last payment.
  • To cancel your subscription, you can do so through your member page, or you can also contact our support team at [email protected]

Returns and Exchanges:

  • Due to the unique nature of our subscription services, all sales are considered final. We do not accept returns or exchanges of the kits once they have been dispatched.
  • In the event you receive a damaged or incomplete kit, please notify us within 7 days of receipt. We will work with you to resolve the issue, which may include replacement of the damaged or missing items.

Damaged Items:

  • If your kit arrives damaged, please take photos of the damaged items and the packaging. Send these photos along with a description of the damage to [email protected].
  • We will assess the situation and, if applicable, send a replacement for the damaged items at no additional cost.

Shipping Errors:

  • If you receive an incorrect kit, please inform us within 7 days of receipt. We will provide instructions for returning the incorrect kit and ensure the correct kit is sent to you promptly.


  • Given the nature of our subscription services, we do not offer refunds on kits that have already been shipped.
  • If you have been billed for a kit that has not yet been shipped and wish to cancel, please contact us immediately. If possible, we will stop the shipment and issue a refund.

Customer Satisfaction:

  • Our goal is to ensure that you are completely satisfied with your subscription experience. If you have any concerns or feedback, please reach out to us at [email protected].

Please note that this policy is subject to change, and subscribers will be notified of any significant changes. By subscribing to our Decoupage of the Month and Craft of the Month services, you agree to this return policy.

Thank you for choosing Rustique Relics LLC!