Shipping

Rustique Relics Decoupage Club Shipping Policy

1. Shipping Schedule and Method

  • Initial Shipment: For new members who sign up by the 15th of the month, the first Decoupage Paper Set will be shipped within 5 days of subscription.
  • Ongoing Shipments: For all members, subsequent monthly Decoupage Paper Sets will be dispatched no later than the 10th of each month.
  • Shipping Method: All items are shipped via USPS First Class Mail.

2. Shipping Cost

  • Included in Subscription: The cost of shipping is included in the monthly subscription fee of $24.99. There are no additional shipping charges for members.

3. Tracking and Notifications

  • Lack of Tracking: First Class Mail shipments do not include tracking. Consequently, members will not receive tracking information or email notifications for shipments.
  • Shipping Delays: In the event of a delay that pushes shipping past the 10th of the month, members will be notified of the delay via our YouTube channel.

4. Billing and Shipping Cycles

  • Billing Dates:
    • If you sign up by the 15th of the month, you are billed immediately for the current month’s pack.
    • If you sign up after the 15th, you will not be billed until the 1st of the following month.
  • Shipping for Late Sign-Ups: Those who sign up after the 15th will have their first shipment dispatched by the 10th of the following month.

5. Subscription Cancellation and Shipping

  • Cancellation Process: Subscriptions can be cancelled at any time via your account on RustiqueRelics.com or by contacting [email protected].
  • No Refunds on Cancellation: Upon cancellation, no refunds will be issued. However, you will receive any Decoupage Paper Sets that are due based on your last payment.

6. Final Sale and No Returns

  • Due to the unique nature of our subscription service, all sales are final. We do not accept returns or exchanges once the sets have been dispatched.

Shipping Policy for Rustique Relics Surprise Box

Shipping Timeline: We aim to process and ship all Rustique Relics Surprise Boxes within 15 days after the billing date. Boxes will be shipped via standard shipping methods, and you will receive a tracking number once your order has been shipped.

Shipping Schedule:

  • Billing Date: 2nd day of each quarter (January, April, July, October)
  • Shipping Date: Within 15 days following the billing date

Delivery Times: Once shipped, delivery times may vary based on your location and the shipping method selected. Generally, you can expect your box to arrive within 5-10 business days after it has been shipped. Please note that unforeseen circumstances (such as weather delays or postal service issues) may affect delivery times.

Shipping Charges: Shipping fees are included in the subscription price. There are no additional shipping charges for the Rustique Relics Surprise Box.

Non-Refundable and Non-Returnable Policy: All purchases of the Rustique Relics Surprise Box are final. Due to the nature of our hand-curated subscription service, we do not offer refunds or returns on any boxes once they have been billed and shipped.

By subscribing, you acknowledge and agree that all charges are non-refundable, and you understand that you will not be able to return items from the Surprise Box for any reason. Each box is thoughtfully curated with unique items, and we strive to ensure that you are delighted with your purchase.

Subscription Cancellation and Shipping

  • Cancellation Process: Subscriptions can be cancelled at any time via your account on RustiqueRelicsClub.com or by contacting [email protected].
  • No Refunds on Cancellation: Upon cancellation, no refunds will be issued. However, you will receive any Surprise Box that is due based on your last payment.

If you encounter any issues with your order or the items received, please contact our customer service team at [email protected], and we will do our best to assist you.